In the world of e-commerce and business operations, sharing sales order statuses with customers is a highly valuable communication tool. Not only does it help build trust and transparency with customers, but it also ensures smooth business operations. In this guide, we will explore two effective methods for sharing sales order status: through an online page and the NetSuite Customer Center.

1- Online Page

One of the most effective ways to share sales order status is by providing customers with access to an online page dedicated to tracking orders. This approach can be implemented with various platforms and can be customized based on your business needs.

The online page should be easy to use and intuitive, allowing customers to input their order number or tracking number to view their order status. It should provide real-time updates on the order's progress, from the moment it's placed until it's delivered. This way, customers can easily check the status of their orders at their convenience without needing to reach out to customer service.

2- Customer Center

Another effective method to share sales order status is by leveraging NetSuite's Customer Center. NetSuite, a leading provider of cloud-based business management software, offers a customer portal known as the "Customer Center". This is a powerful tool that allows businesses to share critical information with their customers, including sales order status.

In the NetSuite Customer Center, customers can log in to view their order history, track orders, and view order status. The Customer Center provides a comprehensive view of the customer's interactions with the company, which helps to build trust and improve customer experience. It also frees up valuable time for your customer service team, as customers have the ability to self-serve and find the information they need.

Both of these methods provide businesses with effective ways to share sales order status with their customers. Choosing the right method will depend on your business needs, the resources available to you, and your customers' preferences. The main thing to consider with the customer center is how likely customers will save the login and adopt the customer center. If this not likely then the online page method that doesn't require login credentials may be the better option.

At Entartes, we specialize in helping businesses optimize their operations through technology. Our team of experienced consultants can help you implement a solution that suits your business needs, whether it's setting up an online page for order tracking or leveraging the power of NetSuite's Customer Center. We invite you to contact us to learn more about how we can help your business thrive in the digital age.