For companies already operating under the NetSuite ecosystem, there’s no better choice than to combine your ERP with NetSuite’s ecommerce solution, SuiteCommerce - a cloud-based ecommerce solution that enables B2B and B2C merchants to deliver engaging and relevant online experiences. As mentioned in our Benefits of SuiteCommerce for Your Ecommerce Business blog, there are a plethora of benefits that ultimately help expand your business while additionally unifying your NetSuite order and inventory management, CRM, and ERP.
Now that you’ve decided on SuiteCommerce as your ecommerce solution, it’s time to take a deep dive into which edition(s) are best for your business. Just like NetSuite ERP, no SuiteCommerce solution is the same. In this blog, we’ll break down the different editions to provide you with the necessary information to decide which SuiteCommerce solution will provide the most optimal experience for both you and your customers.
NetSuite SuiteCommerce Customer Center provides the core functionality needed for your business to complete the B2C experience. To ensure success, your business should expand beyond having just an attractive website and hone in on engaging your customers, automating work processes, and maximizing buying efforts. SuiteCommerce Customer Center provides you with all the tools to take the next step in crafting a unique experience for your customers. The best part? SuiteCommerce Customer Center is free with the same look and feels that you know and love from your NetSuite applications.
* Available with premium edition only.
Despite a lack of more robust features such as product catalogs, very limited customization options, and less control regarding the UI, SuiteCommerce Customer Center provides your business with the basic features needed to launch your ecommerce experience.
NetSuite SuiteCommerce MyAccount provides your customers with 24/7, self-service account management capabilities, maximizing buying efforts and automating manual procedures. MyAccount helps improve customer satisfaction, lowers operating costs, and eliminates unnecessary steps in the billing process to create an efficient, self-serivce account management portal that works for you, not against.
MyAccount takes the features you know and love from the Customer Center and adds a rich UI experience with customizations not included in the Customer Center. Customizations such as warranty information are achievable through custom extensions - allowing you to better craft a self-service account management model that works best for your business.
SuiteCommerce is the go-to when shopping is a necessity for your business. As a cloud-based, ecommerce solution that enables both B2C and B2B merchants, you can create rich, engaging online experiences for your customers. Whether that be through product catalogs, online shopping, or customized solutions tailored specifically for your business, SuiteCommerce is your best option.
SuiteCommerce Standard provides you with more robust features when Customer Center and MyAccount just don’t cut it. As a true SaaS full-featured solution, SuiteCommerce enables your business to provide engaging experiences on any device across the world while unifying your NetSuite order and inventory management, CRM, and ERP together.
Last but certainly not least we have SuiteCommerce Advanced, NetSuite’s premiere ecommerce solution. SuiteCommerce Advanced is jam-packed with all the same features as SuiteCommerce Standard but is fully customizable, allowing your developers to create advanced technical features.
Although NetSuite’s most expensive option out of the four, SuiteCommerce Advanced provides your developers with complete access to the code making nearly any customization possible. With omnichannel integrations and features, and unlimited control over your site, SuiteCommerce Advanced is perfect for those trying to completely separate themselves from the competition with a shopping experience, unlike anything most customers interact with.
Principal at Entartes
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